Shipping Policy

At Zoomies, we are dedicated to ensuring that your shroom products arrive safely and discreetly. Please review our shipping policy to understand our delivery processes, costs, and packaging methods.

Shipping Methods and Delivery Times: We use express shipping to ensure your order arrives quickly and securely.

• Delivery Time: 1-3 business days
• Free Shipping: Orders over $100 receive free express shipping
• Standard Shipping Cost: Orders under $100 are subject to a $20 shipping fee

Discreet Packaging: We respect your privacy and ensure that all packages are delivered discreetly.

• No Branding: The outer package will have no branding or labels indicating the contents inside.
• Secure Packaging: Products are packed in a durable plastic bag within environmentally friendly packaging to ensure they arrive in perfect condition.

Shipping Process:

1. Order Confirmation: After placing your order, you will receive a confirmation email with your order details.
2. Order Processing: We process and ship orders within 1 business day. Orders placed before 1 pm PST, Monday to Friday, will be shipped the same day.
3. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your package’s progress.

Damaged or Missing Packages:

• Damaged Products: If you receive a damaged product, contact us within 7 days. We will investigate and offer a replacement or store credit.
• Missing Packages: If your package goes missing, we will work with the shipping courier to resolve the issue and ensure you receive your order.

Incorrect Shipping Address:

• Address Accuracy: Please ensure your shipping address is correct at checkout. Incorrect addresses can cause delays and incur additional shipping fees.
• Re-shipping Fees: Zoomies reserves the right to charge additional fees to re-ship packages due to incorrect addresses provided by the customer.

Returns and Refunds: Please refer to our Returns and Refunds Policy for detailed information on how to handle defective or incorrect orders.